Policies

Payments and Cancellations

Full payment – room rates, taxes, and fees – is expected at time of booking. Cancellations: If the cancellation is done at least 30 days prior to scheduled arrival, a full refund is given. Any cancellation done less than 30 days prior to arrival are not subject to a refund. Cancellations must be made by 11:59 pm (Eastern Time) on the appropriate day. An early departure will not be refunded. Payment and cancellation terms are to be upheld unless otherwise mutually agreed upon in writing.

Reservations made through a 3rd party booking site are held to the payment and cancellation terms of that site.

Occupancy Limit

The maximum allowable occupancy for Suite 200 and Suite 300 is 6 people in each suite. At the time of booking, you will be asked to confirm the number of guests staying in your reserved suite(s). We are not able to accommodate more than 6 guests per suite for any reservation.

Parking Policy

We offer complimentary on-site parking. Please inquire upon booking if you wish to have more than one vehicle at the property during your stay. More than one parking space per suite is subject to availability.

Check-In/Check-Out Times

Check-in time is 3:00 pm (unless otherwise mutually agreed upon in writing), and check-out time is 11:00 am. Upon booking, please let us know what time you wish to check in so we can ensure we are at the property to greet you and give you the keys.

Smoking

The Charleston Chestnut Mansion is a smoke-free establishment. No smoking is allowed anywhere inside the building or on the property grounds. Smoking on the property is subject to a penalty.

Parties

No parties or events are allowed.

Pets

For an additional fee, we do accept dogs of certain age, breed, and size. Please inquire for more details.

Children

We welcome children of all ages. We have a pack ‘n play in each suite and are happy to assist – at an additional fee – with arranging delivery and pick-up of children’s items, including but not limited to cribs, highchairs, and toys.

Damages & Breakages

Guests are responsible and liable for any breakages or damages you cause to the accommodation or its contents. We ask you report any incidents at the time they occur. We typically do not charge for minor breakages, but we may charge you for repair or making good if the damage or breakage is significant in accordance with the rental agreement and security deposit.

Liability

We do not accept liability for damage, loss, or injury to any member of your party or any vehicles or possessions.

Privacy Policy

Any data collected during the course of this booking may be stored on our computer(s). With your permission, we may contact you from time to time about promotions and offers. We will not share your details with any third party.