Payments and Cancellations

Full payment – room rates, taxes, fees, and deposit – is expected at time of booking. Cancellations: If the cancellation is done at least 30 days prior to scheduled arrival, a full refund is given. If the cancellation is at least 14 days’ prior, a 50% refund is given. Any cancellation done less than 14 days prior to arrival are not subject to a refund. Cancellations must be made by 12:00 pm (Eastern Time) on the appropriate day. An early departure will not be refunded.


Parking Policy

We offer complimentary on-site parking.


Check-in/Check-out Times

Check-in time is 3:00 pm (unless agreed to otherwise in writing), and check-out time is 11:00 am.



The Charleston Chestnut Mansion is a smoke-free establishment. No smoking is allowed anywhere inside the building. The only designated smoking area is the sitting area outside. Smoking within the property is subject to a penalty.



No parties or events are allowed inside the Suites.



Pets are not allowed inside the Suites.